City announces new call center | News

ATLANTA -- The City of Atlanta has announced the launch of a customer service line to enhance resident and visitor experiences.

The project, which was unveiled Thursday, will be implemented over the next 18 months and was funded by a $3.3 million grant awarded to the city last summer by Bloomberg Philanthropies.

"All Atlanta residents and visitors should expect and receive best-in-class customer service every time they interact with the city," Atlanta Mayor Kasim Reed said in a statement. "My administration's new customer service initiatives challenge and encourage City of Atlanta employees to be more efficient, courteous and professional. The city's workforce of more than 7,500 employees are Atlanta's ambassadors. When they take pride in their work, we all benefit."

This change includes a free citywide 311 customer service number and training for all city staff and personnel.